Política de envío

Shipping within the U.S

Orders for shipments within the U.S. will be processed within 3-7 business days from the date the order is placed as orders are made per order. Business day are Monday-Friday, and exclude certain holidays. This timeframe may be extended due to, unpredicted disasters, holiday rise, and COVID-19 safety precautions. 

If you choose PRIORITY MAIL as your shipping preference, please note, this timeframe does not included processing timeframe, solely the timeframe it will take once the package is shipped. 

Shipping charges will be processed with your order and charged at the time of purchase. Eligibility for FREE shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the FREE shipping offer. 

Shipping Outside the U.S.

Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs. 

The recipient of the shipment is responsible for taxes, custom duties and fees that may be applied by the destination country. Golden Lotus shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carrier or to customer or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Tracking

Shipments sent by Carrier can be tracked by visiting on their websites and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.

Policy for Order Return, marked as "Undeliverable"

Golden Lotus will not be responsible for items not delivered due to incorrect mailing address. If your package is undeliverable and returned we will NOT send a new package. You must wait until the original package has been returned and then we may resend it your correct address, customer will be responsible to pay re-shipping fee.

Lost Package 

Golden Lotus is not responsible for any lost packages. Customer will need to contact local post office with the issue and provide tracking information. If the tracking number indicates your package has been delivered, we cannot be held responsible for a package that is claimed to have never been delivered and we did our part in fulfilling your order.